Privacy Policy
Last updated: 1 January 2026
1. Introduction
JXB Technologies Sdn. Bhd. ("JXB", "we", "our", "us") is committed to protecting the privacy of your personal data in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA) and its regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our services, or interact with us.
2. Personal Data We Collect
Under the PDPA, "personal data" means any information that relates directly or indirectly to a data subject who is identified or identifiable. We may collect: identity data (full name, job title, company name); contact data (email address, telephone number, business address, country); inquiry data (subject of inquiry, message content, asset inspection details you voluntarily provide); technical data (IP address, browser type, operating system, pages visited); and usage data (how you interact with our website and demos).
3. Purpose of Processing
In accordance with Section 6(1) of the PDPA, we process your personal data to: respond to inquiries and provide technical consultation; arrange on-site product demonstrations and sample scanning services; process equipment purchase orders, lease agreements, and service contracts; provide operator training and after-sales support; send product updates and technical bulletins (with your consent); improve our website and services through aggregate analytics; and comply with legal obligations.
4. Consent
By submitting your personal data through our contact form, email, or other communication channels, you consent to the collection and processing of your personal data as described in this Privacy Policy, in accordance with Section 6(1)(a) of the PDPA. You may withdraw your consent at any time by contacting us at team@jxbtech.com. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.
5. Disclosure to Third Parties
We do not sell, trade, or rent your personal data. We may disclose your personal data to: authorised distributors and channel partners solely for fulfilling your inquiry; third-party service providers who assist with website hosting, analytics, and email delivery (subject to confidentiality agreements); and government authorities or regulatory bodies where required by applicable law.
6. Security of Personal Data
In accordance with Section 9 of the PDPA, we implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews.
7. Retention Period
In accordance with Section 10 of the PDPA, we retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Inquiry data is retained for a maximum of 24 months from the date of last interaction, after which it is securely deleted or anonymised.
8. Your Rights Under the PDPA
Under the PDPA, you have the following rights: Right of Access (Section 12) — you may request access to your personal data held by us; Right of Correction (Section 34) — you may request correction of inaccurate data; Right to Withdraw Consent — you may withdraw consent at any time; Right to Prevent Processing — you may request that we cease processing for direct marketing. To exercise any of these rights, contact us at team@jxbtech.com. We will respond within 21 days as required by the PDPA.
9. Cross-Border Data Transfer
In accordance with Section 129 of the PDPA, your personal data may be transferred to, stored, and processed in countries outside Malaysia where our service providers operate. We ensure that any such transfer is carried out in compliance with the PDPA and that adequate safeguards are in place.
10. Cookies and Analytics
Our website uses Google Analytics to collect anonymised usage statistics. No personally identifiable information is collected through analytics cookies. You may disable cookies through your browser settings at any time.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact: JXB Technologies Sdn. Bhd., Selangor, Malaysia. Email: team@jxbndt.com